What are the primary goals of Lean Six Sigma?

The primary goals of Lean Six Sigma are centered around improving process efficiency and enhancing customer satisfaction. Lean Six Sigma aims to optimize processes by identifying and eliminating waste, thereby streamlining operations and ensuring more effective use of resources. This leads to enhanced quality and productivity, which directly impacts customer satisfaction.

Improving process efficiency means refining workflows, reducing cycle times, and minimizing variation in output. This efficiency not only lowers operational costs but also allows organizations to respond more effectively to customer needs and demands. By focusing on enhancing customer satisfaction, organizations foster loyalty and improve their market position.

While reducing costs and increasing production speed are relevant aspects of business improvement, they are not the core objectives of Lean Six Sigma. Instead, these outcomes are often seen as byproducts of the broader goals of efficiency and customer satisfaction. The approach does not advocate for eliminating employees but instead encourages engaging and empowering them to contribute positively to process improvements. It also takes a comprehensive view that looks beyond just production time, considering the entire process lifecycle and customer experience.